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Frequently Asked Questions (FAQs) – Pureline Care Services
FAQ
General Question
Choosing a care provider is an important decision, and it’s completely natural to have questions. We are here to help make the process simple and clear. Below are some of the most common questions we receive to support you in making the right choice for yourself or a loved one.
What services do you provide?
We provide regulated personal care and community support for adults, helping with daily living, routines, wellbeing, and promoting independence at home and in the community.
Are you CQC registered?
Yes. Pureline Care Services is fully registered with the Care Quality Commission (CQC) to provide Personal Care services.
Do you provide supported accommodation?
Yes. We offer supported accommodation for adults who require structured support to live safely and independently.
Which areas do you cover?
We currently operate across Leeds and the surrounding local areas.
Are your staff DBS checked?
Absolutely. All our staff:
- Hold Enhanced DBS checks
- Receive mandatory training including:
- Safeguarding
- Medication Awareness
- Moving & Handling
- Infection Control
- First Aid
- Team Teach (for behaviours of concern)
Ongoing supervision and refreshers ensure skills and knowledge remain up to date.
How do I make a referral?
You can make a referral quickly and easily using the following:
Email: info@purelineservices.co.uk
Phone: 0113 511 7420
Our team will guide you through the assessment process.
How do you ensure care is safe and high-quality?
We follow the CQC Single Assessment Framework and maintain robust quality assurance processes through:
- Review meetings involving individuals and their representatives
- Regular audits and compliance checks
- Continuous staff training and supervision
- Detailed care plans and risk assessments
How are care plans created?
We complete a comprehensive needs assessment, agree goals and outcomes, and design a person-centred support plan tailored to the individual’s preferences, independence and safety.
How can I make a complaint?
Concerns can be raised verbally or in writing at any time.
We are committed to resolving complaints:
- Quickly
- Fairly
- Transparently
This is supported by our formal Complaints Policy.
Can Pureline Care Services provide a carer who speaks the same language?
Yes, whenever possible.
We proudly recruit staff from diverse backgrounds, meaning we may be able to provide carers who speak a range of community languages to support better communication and comfort.
How can I be sure my loved one’s needs, wishes and preferences are met?
We put quality and dignity at the heart of everything we do.
Our approach includes:
- Regular satisfaction surveys
- Follow-up visits by care coordinators and managers
- Checks on staff punctuality, professionalism and care plan compliance
- Early detection and resolution of any concerns
We ensure individuals remain central to all decisions and their preferences always guide the care we provide.
Trusted By Leading Organisations in UK
At Pure Line Care Services, our dedication to quality and compassionate care has earned the trust of families, healthcare professionals, and respected organisations across the UK. We take pride in delivering reliable, person-centred support that makes a real difference in people’s lives.
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Happy Patients+
Successful Home Care+
Years Of Experience