Privacy Policy – Pureline Care Services

Pureline Care Services is fully committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in accordance with UK GDPR and the Data Protection Act 2018.

Who We Are

Pureline Care Services
3 Hanover Avenue
Leeds
LS3 1BG
Phone: 0113 511 7420
Email: info@purelineservices.co.uk

We are a CQC-registered care provider offering regulated personal care and community support services.

What Information We Collect

We may collect and process the following information to deliver safe and effective care:

• Name, address, and contact details
• Health and medical information
• Next of kin and emergency contacts
• Care and support needs
• Risk and safeguarding information
• Staff employment data (DBS checks, references, qualifications and training)

How We Use Your Information

We process personal information to:

• Deliver safe, person-centred care and support
• Maintain accurate care records and monitoring systems
• Communicate with families, health professionals, and authorised representatives
• Meet legal and regulatory responsibilities, including CQC compliance
• Manage staff recruitment, training, and HR obligations
• Improve our service through audits, reviews, and feedback

Legal Basis for Processing

We rely on the following lawful bases to process personal data:

• Consent
• Contract
• Vital interests
• Legal obligations
• Public interest
• Legitimate interests

Storage & Security of Data

We ensure all information is securely protected using:

• Encrypted and password-protected digital systems
• Secure storage and locked filing cabinets for paper documents
• Access controls limited to authorised personnel only

We continuously monitor our systems to prevent unauthorised access, loss, or misuse of personal information.

Information Sharing

We may share relevant information only when necessary with:

• Health and social care professionals
• Local authority care teams
• Care Quality Commission (CQC)
• Emergency services
• Safeguarding teams or police when legally required

We never sell your personal information to third parties.

Data Retention

Care records and related documents are retained for a minimum of 6 years after services end, or longer if required by law or regulatory guidance.

Your Data Rights

You have the right to:

• Access your personal information
• Request corrections of inaccurate data
• Request deletion (where lawful and applicable)
• Withdraw consent for data processing
• Make a complaint to the Information Commissioner’s Office (ICO)

For more information visit: ico.org.uk

Contact Us

If you have any questions about this Privacy Policy or would like to make a Subject Access Request, please contact:

📩 info@purelineservices.co.uk